Experience
Interim CIO / CTO
Software startup CTO
Managed an offshore development team and US analytic resources for a Big Data cloud analytics startup. Worked with MIT professors from Sloan and the Computer Science Department to turn their decades of consulting practice into a cloud software solution. Started from blue sky product visioning sessions through initial engagements, product launch and multiple product releases. Development was fully customer-funded, starting with smaller customers; currently serving Fortune 50 customers. Designed industry-specific analytics for Distribution, Retail, Discrete Manufacturing, Process Manufacturing and Transportation verticals.
Program Management - Copilot
Technology Refresh
Established and led the Project Management Office (PMO) for the on-time, on-budget delivery of a $15M technology overhaul of the US division of a global services firm. Selected implementation partners, managed budget, managed scope, and led internal client resources. Scope included Job Cost Accounting, AP/AR/GL, Payroll, Work Orders, Procurement, and Business Intelligence. The system was chosen as the next generation ERP for the overseas corporate parent and the remaining 40+ countries of operation
Program Management - Copilot
Technology Refresh
For Houston-based Gallery Furniture, the nation’s top performing furniture retailer in sales and profit per square foot, managed a technology refresh of all internal systems including: Salesforce.com implementation, with rollout of tablets to all floor sales and delivery staff replacing register order entry and providing a real-time balanced scorecard for sales staff; Salesforce.com desktop service desk module; relocation of cloud data center; new firewall and related security software and appliances; new WIFI network; ERP upgrade and outsourcing of store IT support services.
Operations Innovation
Category Management
For MSC Direct, the NYSE-listed industry-leading provider of metalworking and maintenance, repair and operations (MRO) products and services to US manufacturers, assisted transformation to Category Management as a discipline, including defining category boundaries; establishing P&L responsibility for category leaders; and reorganizing to centers of excellence for pricing, parts information and FP&A teams.
Operations Innovation
Category Management
For the multi-billion dollar leading manufacturer of outdoor power equipment to the US market, assisted transformation to Category Management as a discipline including defining reporting for category leaders, and integrating category goal setting and review process into the manufacturing calendar.
CTO
Program Management
Assisted the Chief Product Officer of a leading software vendor in the e-learning market with the reorganization of software management practices, chartering of a PMO to execute these practices and hiring of a senior individual to lead this function.
CIO
Cybersecurity
For a regional healthcare organization, investigated extent of malware intrusion and advised security team on changes to policies and procedures for better response to future cybersecurity events
Operations Innovation
Category Management
For Autopart International, a leading B2B supplier of parts to the automotive aftermarket, acquired by Advance Auto Parts: established centers of excellence for parts information (item master, cataloging, product questions); and pricing. Developed sales and margin reporting for category managers. Established cross functional teams across sales, operations and category management that reduced returns by 1/3 and drove a 100 basis point improvement in operating margin.
